WARRANTY

 

What does the Revelation warranty cover?

The warranty covers replacement caused by defective workmanship and materials. It does not include damage through mishandling by airlines and other travel operators, or cover damage due to general use.

We will replace your product if the product is bought in the UK. If you have purchased your Revelation product outside the UK your product may either be repaired or replaced depending on the discretion of the Revelation distributor in the country you purchased the item from.

 

How long is the Revelation warranty valid for?

10 year warranty for Suitcases: all large, medium and cabin Revelation suitcases – both soft and hard side.

2 year warranty for Casual Bags 


Length of warranty is clearly indicated by each product on the site.

 

What do I need to complete the warranty form?

You will need a copy of your receipt, and a photo of your item. It is also helpful to include your 7 digit number or a 10 digit product code. To find this product code look at the back of the swing ticket attached to your purchase. The Product code can be found to the left of the barcode. An example of a product code is “3789172034”.

 

How do I register my warranty?

Please complete the form here.

 

How do I make a warranty claim?

Please complete the form here


Our Manufacturing Warranty does not cover...

  • • Mishandling damaged caused by Airline luggage handlers or other travel operators (Such as rips, scratching, denting, cracking, sheared off wheels or components, bent trolley handles and similar)
  • • General use or wear and tear
  • • Neglect
  • • Accidents
  • • Abrasions
  • • Exposure to extreme temperatures
  • • Damaged caused by exposure to water, beauty products, chemicals, solvents or acids
  • • Damage to any contents in transit such as Camera’s, Media Equipment, bottles etc.
  • • Deliberate damage
  • • Matching products, or items purchased as a set
  • • Combination lock issues caused by incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open

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